Technical authorship isn’t all about writing the prose that is needed in a document.
Regardless of the type of document being produced, a good technical author will work alongside the client to ensure that they fully understand the exact process or policy before even putting pen to paper, or more correctly, finger to keyboard.
This may involve the writer in accurately observing a process, and then encapsulating the required steps in a simply-worded procedure.
In some cases, it may be quite challenging to articulate a process, particularly if it is a particularly complex operation, but that is where a skilled writer can help.
Your technical author must be highly observant, inquisitive, and have the ability to write a document in the language of the intended reader.
The instruction manual for a domestic internet CCTV must be written in an uncomplicated fashion, bearing in mind that the user will not necessarily have any technical ability.
I have read some astonishingly awful documents supplied with various pieces of equipment that I have bought in the past. Some could be excused, as they were supporting items made in China and the far east, and the English used was so woefully inadequate that simple procedures were full of ambiguities.
However, some were for UK manufactured items, where it seems that a well built and nicely designed item was compromised by asking Betty in the sales department and Dominic in engineering to write the instruction manual.
A qualified technical and commercial writer can work with you to ensure that your process for making Peanut Butter and Jelly sandwiches is right first time!