Unless you have been living on the Cook Islands for the last few months, you will have heard of Corona Virus, now known as COVID 19.
The virus is officially a global pandemic, and is now rampaging across every continent, leaving a trail of dead.
Here in the United Kingdom, we are in a state of national emergency, and state-sanctioned lockdown is in effect, with only absolutley essential journeys authorised. All retail shops except those selling essential supplies such as food, maedicines and perhaps bizzarely, alcohol are closed.
The London Underground has shut stations across its network, and passengers figures are plummeting.
Working at home has been the norm for many workers. As a result, the economy is in freefall, with the retail and hospitality sectors being worst hit. Clubs, pubs, cinemas, churches, sports centres, museums and public buildings are now all closed for the immediate future.
The aviation and maritime sectors have been quick to feel the impact of travel restrictions, and many airports are struggling as flights have become virtually non-existent, passenger traffic stagnated, and many airlines now trying to mitigate their losses by flying freight.
Whilst the global shutdown is severely damaging both our manufacturing and financial economies, we are reaping some form of benefit; pollution levels have dropped across the planet, and air quality is improving.
It’s not just transport that contributes to atmospheric pollution – industrial and manufacturing activities have fallen across the UK and Europe as countries shutdown their economies to fight the coronavirus pandemic.
This shows that it is possible to stop climate change, but the societal costs are far too high to make this acceptable.
I do believe that when the virus is contained or burnt out, we will emerge from lockdown and social distancing as a changed society.
So, what may happen?
Many firms that up until recently were resistant to their employees working remotely will have seen that some of their “trust issues” have been proved to be unfounded and that staff have been as productive, if not more productive that when working at the office.
Bearing in mind the cost of office space, many companies may find the savings realised by using smaller premises make remote working desirable.
After a major pandemic such as this one, people may be far more cautious about personal hygeine, and become much more concerned to see that public areas are properly sanitised. This could have an effect on the practice of hot desking at work.
The travelling public will probably also need to see evidence that public transport is cleaned and sanitised far more regulalrly and effectively than currently.
The lack of public trust in the health security of public transport could trigger more car use, as people seek to protect themselves with more regularised self isolating. Even car sharing could become less popular as people choose not ot sit in close proximity with another individual on their commute.
Who can really say?
If thousands more people take up remote working, there may well be more economic pain ahead for public transport operators.
Railway and air journeys that used to be undertaken for business meetings may well now be conducted using video conferencing using internet platforms such as Skype for Business and Microsoft Teams.
Will our current level of communications network provision be sufficient to accommodate this?
Individuals that were reluctant to order shopping on-line, or use home delivery services prior to COVID 19 have now been using them out of necessity, and many of these people will now be sold on the advantages, leading to further decline of England’s high streets.
Individuals that were previously regular patrons of theatre and cinema will have become adept at streaming movies and watching “live” performances from the comfort of their own homes, using YouTube, Netflix or Amazon Prime.
The question is – will they return to the cinemas and thatres with quite the same degree of regularity as they did before?
It seems that the mainstream media have been focusing on the leisure and retail industries and whilst they do report on the struggle for our manufacturing industries, they do not highlight the underlying problems.
In the UK there is evidence that our contingency planning for a “Hard Brexit” triggered our government to closely examine our logisitcal supply chains with the involvement of the retail and distirbution industries, and this has surely helped ensure that truly essential items remained on the supermarket shelves, despite the media-induced panic buying.
The other aspect to this is the lack of resilience that our manufacturers have against supply chain failures.
Whilst numerous products are proudly made here in the UK, few are totally built here. Huge numbers of manufacturers import sub-assemblies, parts and components from overseas which are used to build their product.
The world’s biggest exporter, China, is, to all intents and purposes, the birthplace of COVID19, and also its primary exporter. The subsequent lockdown of the Chinese economy led to an abundance of British manufacturers struggling to obtain the raw materials, parts, components and sub-components needed to build and sell their own products..
This may result in a baseline realignment of our logisitical networks, and maybe re-initiate inward investment.
Who knows, we may see a slow transformation back into a manufacturing economy again.
This is a bit of a mixed bag then; at more localised levels the possible resulting drop in bus and train usage could lead to more cars on the road, each contributing to climate change. On the other hand, more people at home reduces traffic of any kind on the roads.
There are so many possible futures that could result from the aftermath of CV19, which only action at government level can establish.
This could be a great opportunity for each state to re-evaluate its’s strategies for handling pandemics, and may trigger new systems to increase the robustness of manufacturing bases.
Who knows, it may even give us the required impetus to design an improved model for society that will offer progress on controlling our nemesis of irreversible climate change.
Stuffing my ear plugs in securely, I peered out of the open jetbridge as the Boeing 767 slowly turned onto the ramp, following the centreline precisely as it slowly advanced onto the stand.
I waved to the captain as he majestically coasted past me, and he nodded in return, still focusing on steering the jet to the correct position so that the jetbridge could be aligned around the aircraft door.
The howl of the engines died, and I caught a lungful of burnt kerosene as the engines spooled down; a smell as familiar to me after fifteen years of aviation as my own aftershave.
The beacon stopped flashing, the jetbridge was attached and it was now safe for me to open the aircraft door.
Following the published procedure, I rapped hard on the door three times, and then checked through the porthole, waiting to see a thumbs up from the cabin attendant – the signal that the emergency evacualtion slide had been disarmed, and that there were no personnel standing near the door activation lever.
I saw Sherry-Ann one of the regulars smiling back through the porthole, giving me the signal, so I grasped the cold door release handle, pulling it upwards and away from the fuselage. The door moved gently inwards, and I then pushed the small switch inside the panel, and the door was electrically lifted up into a recess over the door aperture.
Pulling the PA Handset from its cradle by the cabin attendants jump seat, I smoothly announced
“Good Morning Ladies and Gentlemen, welcome to London’s Stansted Airport, where the local time is 1040. Please follow the yellow overhead signs to the arrivals hall. Will Mr. Dan Billings please make himself known to Special Services at the aircraft door.”
When I took on the role of Special Services Manager in Spring 1992, AA had just opened up the route and my job at the time was to look after Commercially Important Passengers, and VIPs. This included not only stars of screen and stage, but singers, politicans, religious leaders, sports personalities and senior executives in commerce or industry.
Dan Billings was one of the first passengers out. His hat arrived first, a simply huge white Stetson, curled at the brim. The rest of him followed a little later, looking all the world like a walking advert for Levi Strauss clothing. Peering out from a sea of blue denim was a leathery tanned face, a bootlace tie dangling from his throat.
So, this was the world famous Dan Billings.
Proffering my hand, to welcome him, he silently shoved his small valise at me, and started to move off up the jetbridge. Surprised, it took me a second or so to react.
Catching him up, I asked “So, welcome to London Mr. Billings, did you have a good flight?”
“Do you have checked baggage?” I persisted
Ah. So Mr. Billings conserved his affability to use it on stage, in front of his fans, rather than waste it on an airport flunkey.
I didn’t mind; after doing this job for a few years, I had swiftly realised that it was nothing personal. I am sure it must be exhausting to be your screen or stage persona constantly.
“Do you have a car waiting Mr. Billings?” I enquired, reaching for my mobile radio.
“Oh” I said, “Do you need a cab?”
We stopped at the baggage carousel, and I looked him in the eye, determined this time to get more than a monsyllabic response.
“How are you getting to London Mr. Billings?”
Heaving his bag off the carousel, He turned to me and shoved a gnarled hand at me.
“Thanks. Y’all have a nice day now”
With that, he abruptly turned, and walked swiftly out through customs, heading efficiently towards the coach and bus stops.
I sighed. I had enjoyed being the Special Services Manager for American Airlines at Stansted Airport in the UK. I had met a great number of influential people, and seen through a great deal of the Hollywood tinsel and glitter.
An internationally famous female singer spotted two children travelling unaccompanied on her flight, so she invited them up to first class, and looked after them all the way from Chicago. What a lovely lady.
A celebrated British songstress who wanted no fuss or recognition – and who gave up her seat in first class, unbidden, to an elderly lady who looked worn out. That never got reported in the media.
Members of a heavy rock band with a hell raising image, who were polite, helpful and courteous – nothing like how they are reported.
A famous comic who spoke to me as an equal, and was still, despite his age a true man of the people, yet so sadly misunderstood.
The all-male dancing group that cheered up the entire gate lounge by performing an impromptu routine, and then going round signing autographs for no reason other than they were trying to spread some happiness and maybe make a difference.
I had to deal with the mean and the downright nasty as well. I well remember the very senior British business man whom I upgraded to First Class who, once in his seat, was then incredibly rude and agressive to the young cabin crew member who was trying to offer him champagne.
Having witnessed this, I took my career in my hands, and confronted this arrogant bully. Leaning down close to him, I explained very bluntly that I could, and would have no hesitation in very quickly and efficiently putting him back in coach class, right next to the toilets where he belonged.
Having made the statement, I decided that if I were to go out, I would go out with a bang, so I added that I expected him to make a full apology to the young stewardess if he wanted to remain on board at all.
I stalked off the aircraft, telling the cabin attendant what I had done,
Just before pushback, I boarded again, and she told me that the passenger had offered her a sincere apology.
I closed the aircraft door, and the flight duly departed.
A few days later, I received a letter from the business man offering me a full apology for his boorish behaviour. Maybe a lesson learnt?
Despite the daily flight performing reasonably well, after just over a year of operating, the company had decided to cancel the Chicago – Stansted service.
I walked slowly back to my office and small special services lounge for the last time. I filed my reports, and then signed off the system, wishing my opposite numbers in Dallas and Chicago all the best.
I picked up my briefcase, and walked out slowly through arrivals, stopping on numerous occassions to say final goodbyes to my friends and colleagues; The girls who manned the small cafe just down from my office; The lads and lasses from the security checkpoints that littered my journey into and out of work.
They all wished me well, and told me they would miss us.
Once landside, I dropped by the general office, and said goodbye to the check in and gates staff, many of whom were in tears as their short careers had come to an end.
I walked out of Stansted, not looking back, wondering how things would be on Monday morning.
It was 0550. I sat across the desk from Jim Shortling. He smiled wanly at me, saying “I know its not much, but at least you keep your management pay and grade”
I knew that I had been offered a lifeline – but it didnt reduce the feeling of abandonment. Not one other single department had offered help. The other managers with whom I worked at Stansted had all been found alternative management roles in passenger services – either at Heathrow or at the corporate head office in Hounslow.
So here I was, sitting in the dismal office of the aircraft cleaning department. Oh, the irony.
On Friday last week, I was rubbing shoulders with the wealthy and influential, and on Monday, I was rubbing shoulders with the lowly paid, souls with no influence over their future.
I had two choices. I could either accept it, and get on with it, or leave.
So, in the words of one of my more camp US based colleagues, I would have to “Suck it up Cupcake!”
Having managed people before, I was told that I would run a cleaning team, which consisted of a a crew of ten. Additionally, I would be trained to drive a ten tonne truck, fitted with a high lift body.
I soon became adept at weaving my truck in and out of the congested stands and service roads around Terminal 3.
I came to know two things within a few days of completing my training.
I swiftly realised that my team were a truly ecclectic group. Sukhi was an educated young sikh, with a degree in mathematics. Well-read and urbane, I really used to enjoy my daily conversations with him.
Bizarre in its own way – working my way down the aisle with Sukhi, between the seats, cleaning up rubbish, and servicing seat pockets whilst discussing anti-matter drives and the paradox of time travel.
It was only my team that made life bearable – being confronted with the debris that passengers dump when they leave their aircraft sometimes made the bile rise in my throat – used syringes left in seatback pockets. Used condoms dumped in the same place. Rubbish of all kinds just thoughtlessly left for the invisible ones to pick up.
Suk became my right hand man. Once he discovered my love of Indian food, he invited me to his local gymkhana where I was the only non-indian present. I was made hugely welcome and met many members of his family, and sampled the wonderfully spicy home cooked foods provided. Thank you Suk!
Pete, an ex Warrant Officer in the UK Special Forces, came out of the military with PTSD, and fell by chance into working for an airline. Previously a passenger services agent, he frequently (and bluntly) defended the weaker members of staff against bullying from their supervisors. This made him unpopular with the junior management in the terminal, so he was redeployed to aircraft cleaning. A few months prior to this, he was totally responsible for the welfare of up to 120 soldiers.
I doubt that any of his managers knew this, or even bothered to find out.
Harri, a middle aged Indian lady, with a degree in sociology, had been unable to get into an airline in any other capacity, so despite the costs of childcare, and the hardship of her daily commute by bus and underground, she still pitched up every day, and worked hard for the duration of the shift.
Jill, who had been widowed a year previously, and wanted a job that involved no thinking. I was convinced that she was finishing off un-used spirits from discarded minature bottles, as by about 1200 she normally had a glassy look, and emanated a faint odour of polo mints. She toughed it out though. Sometimes she would shyly joke with me as we cleaned the galleys, or serviced the toilets.
Then there were Phil and Bugsy. Both late teenagers, they were only doing the job as it was easy money, and gave them time to work on their music careers.
What do all of these people have in common?
Well, despite their qualifications, experience, knowledge and skills, they had all, like me, unwittingly assumed a cloak of invisibility.
It was an interesting exercise for me, as I was only on temprary attachment in the department, awaiting a suitable vacancy elsewhere in the company.
Having served two years in the terminals before being promoted, I had worked with most of the ground staff at one time or another.
I learned about people. Many of those that professed they were my friends, and who would have sat with me in the canteen, and chatted during work, now looked through me when they saw me disembarking from an aircraft, carrying bags of rubbish, covered in sweat and dust.
To them , I had become invisible, sinking into the uderclass and detritus of forgotten people who perform more fundamental and mundane tasks,
Others still greeted me warmly, and shook my hand, regardless of my appearance. Some would find the time to sit with me, and share a cigarette. These were the people for whom I have great respect. Some of them I am still in touch with. You know who you are.
In due course, I was redeployed, and spent the rest of my aviation career working in various parts of Flight Operations.
Over the years, I have been promoted, and moved into several different organisations, and was shocked to see that despite their claimed intellectual or cultural work ethics their cleaners were still all invisible.
Some years ago, I was walking down a corridor at work with a senior manager. We passed several cleaners, all of whom I greeted by name, and all of whom greeted me in the same way.
My senior colleague asked me “Why do you keep talking to the cleaners?”
I was, in common parlance, gobsmacked. This was a senior and ostensibly well-educated man, who was questioning whether I should acknowledge a fellow human being.
I responded by saying that if he had to ask the question, then he wouldnt have understood the answer. I heard that he has happily retired now, and is probably being an ignorant git on his own time.
Subsequently I have always remembered the feelings of being invisible.
I still know the names of all of the cleaners with whom I work, and still greet them by name.
It doesn’t take much to stop people becoming invisible.
Ever since I was a child, I have loved music – in particular, any song that tells a full story. It seems that the only genres left that adequately do this consistently are country music and country rock. I could be wrong though, as my music taste has become more and more discrimnatory and selective over the years. I could be unfairly judging modern music, but, hey, I’m a product of my generation…
I havent listen to a “pop” station for decades, prefering the wider range of genres presented by (dare I say it ) Radio 2, I also listen to Union Jack Radio which plays all British artists and when I’m feeling nostalgic, Eagle 80s. If you’re interested, both of these staions broadcast on DAB and over the internet, so no excuse not to give them a try…
Anyhow, back to musical story-telling…
Now, love him or hate him, who can forget Kenny Rogers telling the story of The Coward of the County, or The Gambler?
Maybe listen to the Eagles, and let them sing the sad story of the love-lorn woman and her uncaring husband in Lyin’ Eyes.
If you like a little humour in your music, listen to the late, great Johhny Cash telling the story of the Boy Named Sue.
Love of music must be an almost genetic thing though.
My Father was a musician. He couldn’t read a word of music, but he was a competent guitarist, and played banjo in a Jazz band. He could also busk it with a trombone, and the harmonica.
Sometimes he would arrive home with a new instrument – purchased just because the mood took him. I seem to recall him coming home one evening with a ukelele and within a few hours of tinkering he could bash out a reasonable number of recognisable tunes.
My Mother on the other hand does not have a musical bone in her body, and couldn’t carry a tune if her life depended on it. But she does have a lot of poetic ability, some of which I think I must have inherited from her.
So, over the years, I have written reams of lyrics and poems, none of which had seen the light of day – mainly because as I am unable to read music or play an instrument, I have been unable to marry the words with a suitable musical vehicle.
That changed when I went to work for the Civil Aviation Authority. It turned out that one of my fellow managers was a skilled guitarist, and played in a band, and spent the rest of his free time either as a Johnny Cash Tribute artiste, or playing in a duo called Loki.
Discussing my problem with him, he said that if I sent him a lyric, he would see what he could do with it.
With a little trepidation, I passed over some lyrics that I had written in the early 1990s,
In my minds eye, I imagined this particular song being played by a group like Sad Cafe, or Air Supply, so I didn’t really know what to expect it to be like like after Kevin had played around with it.
A few weeks later, and it was finished. In a quiet side room at work, Kevin played me the embryonic song – which sounded weird – hearing words that I had written melded with music.
After a little tweaking, Kevin treated the number to a full studio workout, and the result was intriguing. I think it works very well, but I guess I’m a bit biased.
Kevin appears regularly on the music circuit, and plays pretty much throughout the South East. One of his regular gigs is at the Sharpthorne Organic Cafe in Sharpthorne, West Sussex – so visit for a relaxed and mellow Sunday lunch whilst being entertained.
He may even play this song, if you ask him nicely…