Getting Social at the Airport

Over the past few years, there has been a silent revolution taking place. The humble cellular mobile telephone has developed from an unsophisticated brick just about capable of making telephone calls, into a slender touch-screen smart device able to send video by email, and hook up to the internet from just about anywhere!

In parallel with the advancement of the mobile phone is the explosion into public consciousness of the benefits of social networking websites such as Facebook and Linkedin.

Individually these are both very powerful drivers of social change, but combined they are truly awesome in their ability to change our lives – hopefully for the better.

The Airline industry has been quick to identify the potential to engage with their customers using these new technologies. One of the earliest initiatives, now commonplace, is self service check in, either from a home or office PC, or performed using a smart phone.

Ownership of smart phones has dramatically increased recently. Results from the 2011 SITA/Air Transport World Passenger Self Service Survey shows that the use of such ‘phones by travellers has doubled to 54%. Of those users, 74% are business and first class travellers.

Imaginative high-tech marketing can help tie customers very effectively to an airline.

KLM has been very creative in the way that it has embraced smart phone technology.

According to a report published by Brand eBiz, KLM recently launched an I-Phone application quirkily called “Shake and Travel” The user either inputs the preferred choices, and shakes the phone, and the application cleverly suggests a destination together with the ticket prices and flight information. A simple push of a button will enable the user to book the selected flight on line.

The more adventurous can simply shake the phone and take pot luck on where the phone suggests that they go.

The Dutch Daily News recently reported that KLM have introduced “Social Seating”, whereby passengers visit social networks such as Facebook or LinkedIn to select as seat mate who shares a similar disposition and taste as them. This is a truly inspired piece of marketing!

Travolution also reports that KLM provides a Live Flight Tracking application which enables individuals to simply input a flight number and see the position of the aircraft displayed on a world map. Users can also check on flights operated by Air France and Delta Airlines.

In a further attempt to encourage passengers to bond emotionally with them, KLM have launched their “Passport” application, enabling passengers to convert photographs of their experiences into inspiring films.

United Airlines have cleverly chosen to integrate their loyalty programme, Mileage Plus, with the social sites Facebook and Foursquare, and are offering bonus mileage points to travellers who share their locations at airports throughout the United States. The passenger benefits from information about dining offers locally and gets a further fifty point bonus if check in is completed via the social site being used.

Emirates are also busy developing their Facebook application to enable them to emotionally engage with potential customers.

Oman Air is not slow to see the potential – they have just launched Facebook pages in four different languages to enable customers to leave feedback and remain connected.

The smart phone and online connectivity has had a seismic effect on the way in which airlines and airports conduct their business. Singapore International Airlines has withdrawn is self service check in kiosks at Changi Airport due to low usage – a direct consequence of passengers checking in for flights off-airport.

It’s not just the airlines who are embracing these changes. Passenger Terminal Today reports that East Midlands Airport in Nottingham, England is using an animated holographic image of a virtual Terminal Assistant, who reminds travellers of the security requirements for travelling through the airport. This “friendly face” delivers the security message in a very human fashion, and is probably easier than reading the requirements on a video screen.

In another first for an airport, Moscow Airport is reported as launching the world’s first check in that can be accomplished on a video link from the Skype internet telephone service. (Wall Street Journal).

Airline Loyalty programmes have been here for thirty two years in a virtually unchanged manner. However, they are now metamorphosing and being assimilated into a global marketing machine that will change the way that we travel forever.

A Trip to Colditz Castle – A World War Two Remembrance

Chris, Barrie and I had last flown together when we decided to fly to Ostend in Chris’s Light Aircraft.

The purpose of that trip was a simple one. All three of us shared an interest in military history, and all of us had relatives who’d served in Passchendaele and Ypres during the First World War.

That trip was the subject of a prior article, but suffice to say, on the way home (feeling quite subdued and humbled by the experiences) our conversation turned to other potential trips.

We all decided that the Normandy Beaches were fairly high on the agenda, as was a suggestion to fly into some of the French airfields that the Luftwaffe operated from during either or both of the two world wars.

I happened to mention that I’d heard somewhere that Colditz Castle had been re-opened to members of the Public.

Now, for those that don’t know, Colditz was used as a maximum security Prisoner of War camp, predominantly housing repeat escapers. This generated quite a bit of interest, as we had all grown up reading about the exploits of the escapees, and we all revered these men as heroes during our respective youths.

Colditz was also a very successful BBC TV series, and I remember watching every episode, so I was greatly interested in going.

Nothing more was said, but then one afternoon in early March, I received an email from Chris – he had been doing some research into making the proposed Colditz trip a reality. The big question was – how could we schedule it? Chris is a 777 Captain, I work shifts in the Flight Crew Training Centre as an instructor, and Barrie is a “Gentleman of Leisure”.

Eventually we decided to fly out on the 3rd April, Easter Saturday, and come home on Easter Sunday.

It was a grey and overcast day as the Ryanair 737-800 touched down at 1030 local time at Altenberg Airport. Altenberg, like Colditz is stuck in the middle of nowhere, which is probably why Ryanair chose to operate there. Leipzig is about 54 miles south, and Colditz is about 40 miles in the other direction.

Looking out of the window as we taxied to the terminal, we could see the hardened concrete aircraft shelters that twenty one years ago would have housed MiG 21 fighters of the East German Air Force.

Today they are dismal looking and overgrown with weeds, a sad casualty of the outbreak of peace.

Disembarking from the aeroplane, we joined the meandering crocodile of passengers casually wandering towards the low concrete building of the terminal.

This was a stark difference from the way things are done in the UK. At home, the passengers would have been bullied and shepherded by airline staff all in high visibility jackets; however, to be fair, the Ryanair flight appeared to be the only aircraft on the tarmac that morning.

We had arranged to be met at the Airport by Peter Werner Taxis, and the forty minute ride would cost about 45 Euros each way to take us to Colditz Castle.The driver of the cab spoke no English, but we managed to communicate by virtue of some schoolboy German that Chris and I had learnt 40 years ago.

We all bundled into the people carrier, and sat back and enjoyed the scenery – Small well kept villages, pretty towns, and thick greenwoods. The road, whilst obviously a minor rural thoroughfare was extremely well-maintained, with no potholes. Maybe we could send some of our local councillors here to be trained in civic amenity management.

Eventually, we arrived in the outskirts of Colditz, where the taxi driver generously agreed to let us drop off our bags at the small hotel we were staying in. Once we had dropped the bags off, the taxi drove us the short distance to the castle itself.

Looking up at the castle which sits broodingly crouched atop a rocky crag, it was easy to imagine the feelings of those Prisoners of War who were marched up the steep incline to the castle entrance.

Colditz Castle has been associated with incarceration of one type or another for many years. Building was started in 1158 AD, and by 1694 it had expanded to become a 700 room castle, and was the home of regional royalty and nobility.
During the early 1800s it was destined to become a workhouse for the poor, the ill and local criminals, and became quite run down.

From 1829 until 1924, it became a sanatorium for the rich, with some notable residents, including Ludwig Schubert, the son of Robert Schubert the composer, and Ernst Baumgarten, one of the inventors of the airship.

In 1933, the Nazi Party came to power, and they swiftly saw the potential of Colditz as a prison for Communists, Jews and other dissenters, and by 1939 it had become a Prisoner of War Camp for Allied prisoners.

Due to its remote location the Wehrmach decided that they would use Colditz as a holding camp for troublesome prisoners, and those prisoners who made repeated escape attempts. It became known as Oflag IVC (Offizierslager –Officers Camp), and housed Douglas Bader, Pat Reid and Airey Neave to name but a few.

The camp Kommandant and his guards appeared to be relatively humane, accepting that the prisoners would attempt to escape, and operated fully under the terms of the Geneva Convention.

The prisoners were also under a sworn duty to escape, and used the hours of captivity to dream up ever more sophisticated ways in which to make their way out.

These included tunnelling out, walking out disguised as German officers, and exit by subterfuge. In order to support these attempts, a sophisticated support network was created. Counterfeit papers were produced, fake uniforms and civilian clothes manufactured, and diversion tactics employed.
We were all looking forwards to wandering round, and seeing for real the places that we had read so much about.

The castle is accessed through a pair of doors into a steeply sloping cobbled courtyard. A small door leads into the official entrance, and we entered the cool interior. Climbing the stairs to the first floor, we arrived in a well lit room housing a small gift shop and ticket desk, which led onwards into a well lit area containing museum exhibits.

Glass cases displayed a great selection of artefacts ingeniously fashioned by the prisoners; digging implements, printing equipment, and even a wooden typewriter!

The size of the museum is quite small and occupies only a tiny percentage of the castle itself. The only way that access can be gained to other parts of the building is by using the services of an official guide.

Chris had thoughtfully organised a guide for us, and at just 45 Euros for 2 hours, Steffi was great value. She was extremely knowledgeable, and had a great sense of humour, the result of spending three years living in London no doubt.

Under Steffi’s guidance, we were led out into the courtyard, and were shown the impossibly tiny coal hole that Airey Neave hid in during one of his breakout attempts.

From Steffi’s explanations, it seems that after the war, and the Soviets took over the administration of the region, the history of Colditz was totally ignored, and local children like Steffi grew up accepting that the Castle was nothing more than a mental asylum.

The Soviet government chose to do nothing with the castle, which became more and more decrepit and derelict as the decades marched on.
The worst case is that of the Chapel, which is virtually derelict. As guests of a tour guide, we were actually allowed in, and could see that prior to the war, it would have been a beautiful building, but for the neglect.

Having come back into the bright light of the courtyard, I asked Steffi if we could see the loft where the glider was made. She sighed theatrically, and told me that due to Health and Safety we couldn’t see that part of the castle as it was being renovated.

I then asked if it would be possible for us to visit the theatre where the prisoners put on plays as part of the diversion strategy to keep the guards occupied as they conducted escape activities.

She smiled at that, remarking that we were the first group of visitors who even knew of the theatre. This surprised me, as I would have thought that many of the visitors to the castle would either be ex-military or as interested in military history as we were.

Anyway, suffice to say that she led us up the stairs and along some gloomy corridors that were still decorated with the original flock wallpaper, and with an all-pervading smell of mustiness and damp.

Once into the theatre, we chatted amongst ourselves, discussing the scene in the Colditz film where prisoners put on a show to disguise the noise of tunnelling and excavation whilst an escape attempt was in progress.

The inventive chaps put on a play, and invited the German Officers and senior NCOs, and whilst they were on stage, some of their brother officers were making good their escape.

“Is there any chance that we could stand on the stage” Chris asked. “Ja, of course you can” grinned Steffi. “Would you like that I take your picture?”
We gleefully mounted the stage, and adopted a group theatrical pose, and She snapped away.

Having exhausted the inside of the Schloss, We were led outside into the grounds, where the places where the prisoners played football were pointed out, and where Michael Sinclair was shot trying to escape.

He was the only prisoner to be shot escaping from Colditz. This in itself was a sad accident.

According to Steffi, he attempted to run during a football match. The guards ordered him to stop, but he continued sprinting away. The guards opened fire, and a bullet hit him in the elbow, and then ricocheted into his heart, killing him instantly.

Eventually, Steffi bought us back to the courtyard where the tour ended.
We thanked her profusely, and gave her a handsome tip – she had done a splendid job, and we left the castle in far better spirits than some of those men from 70 years ago.

We strolled down to the town, and wandered back to our hotel, where we enjoyed some excellent German cuisine in the deserted restaurant.
By now, we were all quite tired, and so after a couple of beers in the bar, we said goodnight, and retired to our rooms.

Next morning our taxi arrived promptly, and we meandered our way back to Altenberg, catching the flight back to Stansted.

Our weekend was both historically rewarding and great value for money. Our Flights were £135.00, accommodation was £35.00, Entrance fees and tour guides £35.00, £30.00 taxi fares, and £35.00 food. A total of £270.00 for an incredibly interesting and moving weekend.

I wonder where our wanderings will take us next.

Does Bad Driving on the Road Make You a Criminal?

This may sound like a rhetorical question, as most law-abiding citizens would assume, quite rightfully, that breaking a speed limit, or driving in a dangerous manner is a breach of the law. However, is it a criminal act? Most people would, quite correctly, assume not.

The majority of motoring offences are civil offences rather than criminal offences, and normally result in the issue of a fixed penalty notice, together with licence endorsement points being awarded to the driver.

The more serious motoring offences, such as causing injury or death by dangerous driving cross the boundary, and become criminal offences, carrying custodial sentences upon conviction.

So, does bad driving make you a criminal?

Bad driving does not by definition, make the perpetrator a criminal. However, there are proven scientific links between bad driving and a criminal past.

Generally, a person’s character and behaviour remains constant across a wide range of situations and circumstances. An individual who is habitually willing to break minor regulations will also demonstrate a tendency to disregard more serious laws and regulations.

In a New Zealand analysis of over 1500 drivers convicted of serious traffic offences, it was found that they were highly likely to have a criminal record for violence and anti social behaviour. It would appear then, that those who have accepted violence as an acceptable behaviour, would also continue to exhibit this behaviour when driving.

A study in 1998 focused on over 1000 individuals involved in serious motoring offences such as driving whilst disqualified, driving without insurance, and taking without owners consent. Of these offenders, 56% had six or more previous criminal convictions for offences such as theft, burglary, criminal damage and violence against the person.

Illegal parking is a frequent offence, even amongst inherently honest people. This may be because it is perceived as a very low level of dishonesty. An individual may assess the chance of receiving a parking ticket as an acceptable risk compared to the time and inconvenience of finding an authorised parking space.

However, parking in a space specifically reserved for disabled drivers is regarded differently. Honest and Ethical drivers will rarely park in such bays. Society generally finds this type of illegal parking as particularly contemptible, bearing in mind the status of the users entitled to use such spaces.

A study conducted by the UK’s Home Office Department (Chenery, Henshaw and Pease, 1999) revealed that of the cars parked illegally in disabled bays, 21% warranted immediate police attention. This could be due to the keeper being wanted for a crime, or where the vehicle registration was incorrect for the type and make of vehicle. This compares with less than 2% for those parked legally.

A third of disabled bay abusers were cars registered to keepers who had a criminal record, and in almost half of all cases the vehicle itself had a history of being used to commit traffic violations.

In 18% of disabled parking offences, the vehicle was known or suspected of being used in the commission of crime.

It is reasonable to assume that those who casually park in a space specifically reserved for disabled drivers when legal parking is locally available will also display greater delinquent behaviour in other aspects of their driving behaviour.

Recently, South Yorkshire Police released a report on the subject of Dangerous Driving. Preliminary research indicates that in a fatal road traffic collision, there is a fifty percent chance that the driver responsible holds a criminal record.

The BBC reported that research has also found that Van drivers, and drivers of Trucks involved in a collision are amongst the most likely to have either previous motoring offences (40%) or a criminal record (28%).

It would seem that an individual likely to engage in hazardous activities such as crime is also highly likely to take that acceptance of risk into the driving seat.

So, next time you are pushed for time, and can’t find a parking space, don’t be tempted to park in a disabled bay. Not only will you be denying the convenience of parking to someone who really needs it, but you may find that you are under scrutiny for other reasons!